I placed an order but I ordered the wrong size & the order hasn't shipped yet, what can I do?

Please email us at info@yuuup.com with your Order # and the correct size you would like for that particular item.

I placed an order but I received the wrong size or the wrong item, what can I do?

KEEP ALL ORIGINAL PACKAGING. Please email at info@yuuup.com with your Order # and the correct size or correct item. We will process an RMA and send you a return label to ship the item back. Once we receive the return package we will resend the order with the correct item(s).

Can you ship to a different address than what's on my billing info?

Yes, if you are having trouble entering a different ship to address, please email us at info@yuuup.com with your Order # and the new address. These requests must be sent within 24 hours of placing the order as we tend to ship within 24-48 hours. You should receive an Order Confirmation once your order is placed with your current shipping address listed.

SHIPPING INFORMATION

ALL SHIPMENTS OUT OF THE UNITED STATES WILL REQUIRE CUSTOMS FORMS & CLEARANCE. WE ARE NOT RESPONSIBLE FOR CUSTOMS CHARGES, TAXES OR FEES OF ANY KIND. ALL INTERNATIONAL SHIPMENTS WILL BE MARKED AS "MERCHANDISE".

Where do you ship to?

We currently ship to WORLDWIDE.

Do you ship overnight or express?

At the moment we only offer Standard Shipping 3-5 day shipping (US). International shipments will vary because of Customs, usually items arrive within 1-2 weeks.